Like I previously suggested, a good leader is mirrored in team performance. So fortunately for me when I moved to my current job at Bytex with the purpose of building a UX team I already knew that people must come first, before the client, before the business, before any role name. And through my experience of facilitating workshops and interacting with different personalities, I learned that listening and understanding each one’s perspective is the key.
So based on that in the last 2 years I’ve always encouraged the team members to get involved, to speak, to listen, to give feedback, to be honest… and all the other core values that I’ve mentioned earlier.
Together, through research, trials & errors, and through everyone’s feedback from entry-level to seniors, we’ve created a UX evaluation system to fairly reflect everyone’s progress over time and to give a clear perspective on their career (with the mention that career discussions always go beyond the name of the employer). And this idea now becomes an in-house app to evaluate all the employees, each evaluation form being adapted to each discipline, of course.
What does a potato have to do with UX? Well, nothing. But that’s what we call our Friday’s casual meeting. The meeting consists of 2 hours in which either we talk freely about any topic, or a team member can make a presentation on a specific topic to exercise their speaker and communication skills in a safe environment, receiving feedback from the entire team. This ensures a constant transfer of information and knowledge within the team. Some interesting topics were: impostor syndrome, accessibility, UX collaboration, portfolio discussions, job interviews, project kick-off, workshops, space, booze.. you name it.
What started as a fun game continues to be a fun game after more than 2 years. It’s our playground for two hours a week and it’s cool that we never know where our discussions will take us or what the topic will be. It’s our way to learn how to handle unpredictability.
Closing the loop with some conclusions:
- Work smarter, not harder!
- Listen before you speak!
- Focus on what’s in your control!
- Experiment, fail & learn!