Unexpected Error saving record – Microsoft Dynamics CRM Forum Community Forum


Hi,

We are getting the following message when trying to save a new record in our CRM D365 online instance:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.FormatException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #F5484349Detail:
<OrganizationServiceFault xmlns:i=”www.w3.org/…/XMLSchema-instance” xmlns=”schemas.microsoft.com/…/Contracts“>
<ActivityId>3f60b7f9-318e-413a-a585-0442b56622d1</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1=”schemas.datacontract.org/…/System.Collections.Generic” />
<Message>System.FormatException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #F5484349</Message>
<Timestamp>2018-03-01T17:44:59.2149918Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil=”true” />
<InnerFault i:nil=”true” />
<OriginalException i:nil=”true” />
<TraceText i:nil=”true” />
</OrganizationServiceFault>

So far this is only happening for 1 record. There is a plugin that fires on the creation of the new record but the error happens before the plugin fires. I have debugged through the code JavaScript the runs on save and I get the following error in a file called shellcoreming2am_e2706378.js:

Unhandled exception at line 407, column 5 in r1.res.office365.com/…/shellcoreming2am_e2706378.js

0x800a138a – JavaScript runtime error: Function expected occurred

Anyone have any ideas what this might be about or seen it before?

Many thanks

Phil

Here is a screen shot of the error in VS



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