Date formats for CRM workflows

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Hi all,

I have a CRM workflow that sends an email (email template). The email gets the dynamic content from a field within the case form (Created On field). The users are worldwide so they have set the date format set within their personalization settings. 

However, I have a user where although their personalization settings are set according to their country (dd/mm/yyyy) the email is being sent in mm/dd/yyyy. 

I have tested this out myself but the formatting seems to be fine and set to how I want it to be. 

Are there any ideas please? (non-code related)


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