Fixed – User Presence not working – Customer Service Workspace / Omnichannel (Dynamics 365/CRM)

Finally a CRM System Built Specifically for Independent Sales Reps

Recently while exploring Customer Service Workspace we could not see the presence being loaded for the users. The first thing we need to check here is if the user has either the Omnichannel Agent / Supervisor role or Customer Service Representative r… Read the full text.

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