Case Creation Rule for Email to Case not working if email is not a contact record

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Forum Post: Change the Filter On option on Opportunity Associated View for Account form


I have a case creation rule that should create cases from every email that comes in.

I also selected the option: “Create records for email from unknown senders”

However unless the email is associated to an existing contact, it is not creating a case.   Does anyone know why and what can be done to fix this?



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