Is there a way to have emails automatically reopen a resolved case?

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Forum Post: Change the Filter On option on Opportunity Associated View for Account form


Yes.  We did a workflow for this.  Just be aware that it can have unintended side-effects.  Most common is when the case is closed and the final email is sent out letting the Client know, and you get an auto-reply form them.  🙂  The case reopens a few minutes later and then has to be re-closed.

But, the workflow to make this happen is fairly straightforward.



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