I am having a tough time figuring out how to prevent all of our internal emails from being tracked in CRM. Using the xRMToolbox I changed all users settings to only track in response to already tracked emails, but they are still flowing in; thousands per day. I noticed that each user has a queue and that is set to track all emails as activities, so I’m wondering if that’s the culprit, but I can’t figure out a way to bulk edit that setting for the 3500 users. I can’t manually change that for all user queues, and I’m not even sure if that’s what’s causing the issue.
I’ve scoured this community for similar issues, but can’t find any resolution to this. We are so far over our storage capacity due to this and I really need to stop this from happening.
Help is appreciated.